I want to follow up on yesterday’s post to let everyone know the outcome of my situation.
I will say that after writing about LinkedIn’s lack of response to my customer service issue, I was contacted right away by the head of the DirectAds department.
It turns out there was a technical issue with a Fire Fox add-on that caused the LinkedIn DirectAds dashboard to stop displaying the current stats. To LinkedIn’s credit, they addressed my issue, fully refunded the $25 I had spent with them, and my ad continues to run it’s full 2 week time allotment. I am pleased that they responded as they did and I hope that my issue helped them resolve the conflict so it doesn’t effect anyone else.
I am hoping this experience allows LinkedIn to take a closer look at their internal customer service processes. At the very least, a system should be setup to allow for paying customers to receive an elevated status to their issues, especially if it directly involves the service the customer is paying for.
Mistakes will be made, but I appreciate a company that attempts to solve the issue and seeks to improve.
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Congratulations on the resolution to your issue; I wish they’d gone the extra mile to read my concurring comment and then contacted me for a similar outcome.
Hopefully someone reads these posts and responds to your issue as well. I’m sorry to hear you are still dealing with no response.