I have written before about the art of story telling with your marketing. It seems like a tough thing to do, creating a story for your firm that others want to pass along and talk about. In reality it’s the little interactions, relationships, and handling of delicate situations that create stories your legal clients tell [...]
Vonage vs Comcast….The Importance of Good Customer Service
Categories: Blog
It strikes me how much the little interactions with a company matter. I wanted to point out the stark contrast I recently experienced dealing with Comcast and Vonage. I currently use Comcast for my internet and cable and Vonage for my phone service at home. Last week, I had a problem with each service and [...]
LinkedIn has redeemed themselves (follow up to yesterday's post)
Categories: Blog
I want to follow up on yesterday’s post to let everyone know the outcome of my situation. I will say that after writing about LinkedIn’s lack of response to my customer service issue, I was contacted right away by the head of the DirectAds department. It turns out there was a technical issue with a [...]