For this episode of Clienting, Gyi Tsakalakis and Kelly Street are joined by Attorney John Strohmeyer, to discuss what five-star customer service looks like in the legal profession.
Show notes:
Principles of Service:
– Friendly
– Connected
– Prepared
– Consistent
– Efficient
– Adaptive
Four Seasons Service Initialism:
– Smile
– Eye Contact
– Recognize
– Voice
– Informed
– Clean
– Everyone
What can lawyers do to improve right now?
– Smile
– Name usage, including during phone calls
– Systematize routine interactions
– Empower your employees
– Ask your clients
Mentions:
– Trello
– Jordan Furlong
More about John:
John Strohmeyer’s practice focuses on tax and estate planning and includes resolving international tax issues.
John is the Co-Chair of the International Tax Committee of the State Bar of Texas Tax Section, was named “Rookie of the Year” by the Tax Section of the Texas State Bar, was a 2015-2017 Fellow of the American Bar Association Section of Real Property, Trust and Estate Law, and is a Young Leader of the American College Trusts and Estates Counsel.
Between college and law school, he spent four years working for the Four Seasons Hotel in Austin, TX, primarily as the Night Manager, before heading to law school.
When he’s not practicing law, he spends his time with his wife Emily and their rescued mutts Groswold and Molly, runs marathons (39 as of January 31, 2018), homebrews beer, and volunteers with the Boy Scouts. He is very active on Twitter, so follow him at @johnthelawyer
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