I've recently been having a lot of conversations about marketing software. Most of us love the idea of software doing more of the heavy-marketing-lifting. From marketing automation triggers to call tracking and routing, there's little doubt that the right software tools can make our marketing activities more efficient and effective. But it's important to note that software can't replace human marketing strategy and tactics. At least not yet.
Unless you have access to something like DeepMind, chances are that your software doesn't understand how to communicate the value of your services to your potential clients.
Even the best paid search bid management software still struggles without some human insight and analysis.
Even the best "SEO software," requires a skilled operator.
Of course, you're likely to see read contrary claims from some marketing software providers.
Take WordPress, for example. WordPress is great. We love it.
WordPress will not do your marketing for you.
I've seen folks pedaling "custom WordPress implementations" as a solution to client development.
Don't get me wrong, there's nothing wrong with a custom WordPress implementation. I'm not sure it's worth hundreds or thousands of dollars per month, but maybe it is to you.
But it won't write for you. It won't market your pages / posts for you. It won't engage with your audience for you. It won't build links for you. It won't give you insights and analysis about the value of what you're doing.
All that, at least for now, still requires Homo sapiens.
In competitive practice areas and cities, ROI and ROAS positive marketing takes time, money, and people.
Get results in terms of clients requires a regular stream of new ideas. It requires learning.
So, before you get sold on that shiny "marketing platform," consider who will be coming up with the ideas and executing the strategies that actually generate business.
Many years ago, when AttorneySync started working with lawyers on intake, something I hadn't (but should have) considered was that many law firms weren't great at delivering exceptional service to potential clients during that crucial first call. Even firms with great reputations for delivering exceptional 𝗢𝗨𝗧𝗖𝗢𝗠𝗘𝗦would lose potential clients because of their poor 𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘 on […]
If you own or market a personal injury law firm, this question should guide every marketing decision you make. Ideally, it's based on actual data. How have your past clients found you? What do you know about their journeys? Unfortunately, many law firms don't do a great job at collecting this data. If you don't […]
Here's a recent Google SERP for "𝘄𝗵𝗼 𝗮𝗿𝗲 𝘁𝗵𝗲 𝗯𝗲𝘀𝘁 𝗰𝗮𝗿 𝗮𝗰𝗰𝗶𝗱𝗲𝗻𝘁 𝗹𝗮𝘄𝘆𝗲𝗿𝘀 𝗶𝗻 𝗽𝗵𝗶𝗹𝗮𝗱𝗲𝗹𝗽𝗵𝗶𝗮." Ads? ❌LSAs? ❌Local Pack? ❌Links? ❌ 🔷 AI Overview? ✅ 6 firms listed. Only one tiny 🔗. Click the 𝗦𝗵𝗼𝘄 𝗺𝗼𝗿𝗲 button? 𝗬𝗼𝘂 𝗴𝗲𝘁: Here's a more detailed look at some of these firms: THE PEARCE LAW FIRM, P.C.Edith Pearce, […]
On April 22, 2025, Google sent an email updating Local Services Ads Additional Terms for Providers: Subject: Action required: important updates to Local Service Ads Additional Terms Many people are arguing that lawyers cannot participate in Local Services Ads, as this would constitute a per se violation of the Rules of Professional Conduct related to […]
Conrad and I recently joined Zack at Lawyerist to record a conversation about AI and marketing. You might think that we spend the whole time on how lawyers can use AI to publish content. You'd be wrong. While AI can certainly support publishing, there are many more interesting ways to use it in legal marketing. […]
As more legal services consumers turn to ChatGPT for local law firm recommendations, a fascinating intersection between AI, search, and maps unfolds. While Google remains the undisputed leader in local business data, ChatGPT is increasingly becoming an entry point for searchers seeking legal representation. But here’s the kicker: instead of keeping users within its ecosystem, […]
When law firms contact us, they usually want to talk: • PPC Ads • SEO Rankings • Lead Generation Very few want to talk: • Brand • Trust & Recognition • Emotional Connection Admittedly, much of this concerns that AttorneySync is known for lead generation across those common digital channels. But even when we start […]
According to an October 2024 study by SE Ranking: "The legal niche triggers the highest percentage of AIOs (77.67%). The average number of links matched between the AI Overview resources and the top 20 search results was 6.49 for legal topics. AI Overviews for legal topics most frequently link to NYCourts.gov (114 links), YouTube.com (48 […]
I'm grateful for my friend, Charley Mann of Law firm Alchemy. If you're a lawyer, subscribe to his Free Email List. In a recent email, Charley calls out bad guru advice on hiring: "Trying to execute a major SEO improvement? You need to find people who will help you, instead of trying to DIY it […]
